Apple's official technical services already make the replacement of Apple Watch

apple-watch-spoiled

While our colleague Miguel Ángel Juncos informs us that the Apple Watch begins to be sold in India, in many other countries, including Spain, we have already been enjoying them for several months. That is why I have decided to share this article with you so that if you happen to know what to do. 

From the day of its launch in Spain on June 26, I got a 42mm Apple Watch Sport in space gray at the Apple Store in Puerta del Sol. I am from Gran Canaria and our island did not reach the Premium Resellers until almost three months later so a friend brought it to me from the peninsula.

So far so good because it is a product that I have loved and that meets all the expectations I had of it. I have used it daily since June 26, charging it on certain occasions every other day, confirming that its battery is not as bad as speculated. 

As for its design, from the moment you take it out of the box it shows a beautiful shine as well as a perfect anodized aluminum case in space gray color. At the bottom we have a black silkscreen which is what has caused me problems in recent days. 

Making daily use of it and having the delicacy to clean it from the bottom every time I took it off to remove sweat, I have not been able to prevent the problem of discoloration of the case from its lower part from reaching my Apple Watch. This is an image of where the problem started. The screen printing of the apple of Apple has caused a layer of the adonized to fall off, leaving the watch "flaking". 

apple-watch-chipping

However, in my environment this problem has not been isolated and is that a friend who bought his watch the same day that I did, the same thing happened to me a month before but more accused. Well, seeing this panorama the first thing you do is contact AppleCare to report it and that is what my friend and now me did. 

The difference is that when it happened to my friend, when taking him to the authorized technical service in Las Palmas de Gran Canaria, he found that since he had not yet arrived on the islands, they did not manage to collect the watch for replacement, so he had to manage taking the Apple Watch to the Apple Store in Puerta del Sol where after two weeks of waiting they delivered a brand new replacement Apple Watch (watch only, no straps).

apple-watch-painting

Two months later it happened to me and when I asked the official Technical service in Gran Canaria I was delighted to see that the resolution protocol for this situation has already been standardized and I have been able to leave the Apple Watch for replacement, the which has already been accepted by Apple and they will deliver to me in seven days. So if you live in Gran Canaria and have problems with discoloration of the Apple Watch I want you to know that you can go to the official technical service and deliver it for replacement. I have carried out the operation in the Promac technical service.


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  1.   Joel said

    The thing about Apple products in the Canary Islands is to always go at least one step behind. I am also from Gran Canaria and have also used Promac at times. Thanks for the warning.

    At the moment my Apple Watch does not have that problem, but I am afraid it is a matter of time.

  2.   cinthiajc said

    My watch has the same problem, of discoloration I went to the technical services store and they told me that it is an aesthetic problem that all the studies have done and that is the result, there was no change of equipment, they gave me a number to call by Skype to the technicians and Apple and talk about my problem, which he calls friendly treatment and says that it is a very common fungus in Latin America, the cause is that on the watch, I sent him a picture of the watch, and that the engineering service would see the case, and to call me to make a team change.