What if we forget the answers to the security questions What made us put Apple in its app store? This is what an acquaintance recently asked me and that is why I want to share with all of you the solution to this "problem", since that way we will know how to act if it happens to us.
Relatively recently, Apple changed the way we could access our iTunes account (better known as ID) to modify it, change it or simply add a new email address, in this change it added three "security questions" to be able to make these changes, and it is normal that you can forget them.
Don't worry, you won't be the first to happen to you and you won't be the last. Surely when making this change a few months ago, we do not remember what answers we put to the generic questions asked. Well, now you will say, I may not remember the answers I put either! Let's check it:
We enter https://appleid.apple.com/ or from the support page of the Apple Store Online and click on Manage your Apple ID:
Once the email address and password of our account have been inserted, we are going to click on Password and Security:
This is where he asks us to answer to two of the three questions they asked us months ago, well if we know the answers we won't have problems, but what if we don't know them? From here we have two options:
- If you set up a reset email account, you will have the option at the bottom
- Call Apple directly or contact your helpdesk service
Either of these two options, we will fix the problem quickly. If you configured your account with a recovery email, you will save the call (even though it is free) and you may solve it more quickly, but if your option is to call Apple because you did not configure the recovery email, they will not put you any problem and Following a few simple steps with the advisor on the other end of the phone, you will have the problem solved shortly.
More information - First iMac “Refurbished” in the American Store
And if I do not get the option to resblaser but if I have a reestablishment email account?
That option is in password and security. Follow the tutorial you have to leave.
regards
You can always call to have the email sent again. Did you look in spam and whatnot?
regards
I don't get the option to reset even though I follow all the steps in the tutorial and I have the second email
It is still strange that the ann option does not come out, try calling Apple and I am sure they will solve it in a moment.
regards
Can't you tell us what to do without calling apple?
and you can't tell us what to do without calling apple? when i don't have this reset email?
Well I'm sorry Luis, but I don't know any other way to do it.
All the best
Hello, how are you? My name is Santiago and I live in Peru, I have the same problem and I have tried to contact Apple's Technical Service and they tell me that the service is not available, please if you can make Apple can do it for you. make the call and I give you my complete information, just to retrieve the answers to my 3 Apple security questions, as a bonus I will give you an album that has been previously bought in the itunes Store «Jose jose - In good times and in the bad ones ", I hope your answer, thank you.
One question:
I don't have any recovery emails and I don't remember any of the responses.
I have checked the apple page (Mexico) but there are several telephone numbers
And I don't know which one I should call
Does any of the phones work or is there a special one for this type of problem?
Thank you.
Hi Max, in principle you should call whoever is in support but if any of them are free, try that one. In Spain the 900 are the free ones, I don't know what they are in Mexico
Greetings.
I have a question, my problem is that I change my password, but it seems to me that I typed wrong and I can no longer access my account, but I also do not remember the security questions that I can ask
What if in my country, which is Costa Rica, there is no place to call, I don't know where the number is or what?
Hey, I don't get that to change the answers like there what? Quick help please
Did you follow the steps in the tutorial? You entered from here: https://appleid.apple.com/
regards
Sorry for the inconvenience, but I've reached my limit of patience and want to throw my laptop out the window.
You see, I have tried for more than five hours to remember the answers, but I have simply forgotten them. Calling Technical Support is not an option because the phone at my house has not worked for two weeks and calling from something more personal like my cell phone does not seem to me. So I am trying to solve the problem in other ways, I have reread the tips that Technical Support offers on their apple page, but it leaves me there. What they and your procedure agree on is that I need a rescue email, but I don't know how to add it to the account. I tried to add an "alternative mail", but I doubt that this is the same as a rescue one and therefore I do not have the option to modify the security questions / answers that appear to you.
So I beg you to help me, how do I add that aforementioned rescue email? Is it the same as the alternative? Words would not describe how much you would help me if you answer those questions. Greetings.
The only way is by calling technical support and after answering all the personal information they ask for, they will reset your password and you can add the email address for future occasions.
regards
Unfortunately, the email does not reach me just as it does not appear to call me 🙁
my problem is that my rescue mail no longer works and I cannot enter the mail so that it gives me the solution
Good chinodwdrums, I think your solution is to call Apple and report the problem.
regards
Hello, how about my AD is from Mexico and in Peru where I am living now, I bought an iPhone and forgot the answers and asked for them because it was my first purchase in this equipment, they want to mark the problem is that here I do not have a signal and the Peru option only says that it communicates with the operator HELP BY FIS: '(
Good Adris, the only way is to contact Apple or go to the store where you bought the device and have them carry out the management. Did you try doing it online? http://www.apple.com/support/country/
Hi. I created a new account in hotmail to create a new id to enter another store but I don't remember what the main email was and the answers to the questions either. I only have the recovery email. But I don't know what to do with that, because if I enter the App Store with the recovery Mail, it creates another new ID for me and I need to enter the one I forgot! Do you know what I can do?
Hi Jacqueline, you need to know what the email was for the new Hotmail ID. If you don't remember that main email, the recovery email is useless.
regards
Greetings, good post. I have a question, is it possible to change the backup email to reset the password? Greetings.
Good Josue and thanks for reading, yes, if it is possible to change that email by accessing your Apple ID from the 'Manage account' option
regards
I have a problem, I do not remember my security questions, I sent it to the mail many times and nothing ever arrived and I did not get the option to call or phone numbers. Help please😭😭😭😭😭😭 greetings !!
Hello Ciria, did you look at the spam from that account? you will find the apple phone here http://www.apple.com/support/country/ depending on the country where you live.
regards
Hi Jordi Gimenez, I have a question: what happens if I want to restore an icloud account but in an account other than id apple?
Hi Juan Pablo, I'm not sure why I never did that but I think that each Apple ID is linked to the iCloud account, so you probably can't.
regards
Excuse me, but what if I am on a tablet and nothing appears from the first point you gave us, the “manage” does not appear and I really want to download a game, please, if you would give me the Apple ID number for help so that they can help me or if you have another idea ??? Thank you I hope you help me
You would give me great joy if you help me
Hi Alin, I understand that you are trying from a tablet? This tutorial is made from a computer. Apple phones are: http://support.apple.com/kb/HE57?viewlocale=es_ES
Greetings 😉
Thank you so much thank you thank you
HELLO I WRITTEN MY EMAIL WRONG WHEN I WANTED TO INSTALL WHATSAP .. AND ASK ME TO VERIFY TO BE ABLE TO ENTER .. WHAT DO I DO
Hello, I'm from Peru and I have the same problem, it happens that it is my first purchase and they ask me for security questions but I do not remember them and I have already tried to reestablish them, I get the option but nothing arrives or spam, what can I do?
Days ago my Apple ID was stolen and it is of great importance to me as I do to speak in person or call technical support here in Venezuela there are no numbers I think as I do I expect a prompt response grax
Q TQL, HEAR IF YOU COULD HELP ME MY ID IS BLOCKED, I CANNOT ENTER PASSWORDS AND SECURITY BECAUSE IT DOES NOT GIVE ME THE OPTION IT JUST TELLS ME Q MY ID IS BLOCKED, I'M GOING TO RESTORE PASSWORD IF I DO IT BY MAIL IT DOESN'T GIVE ME THE OPTION I CANNOT RECEIVE MAIL AND IF I GO FOR SECURITY ANSWERS IT TELLS ME THAT THE INFORMATION DOES NOT MATCH
THE CERVIDOR, WHAT CAN I DO?
From Peru what is the number to call? Because I don't get the reset option either
Jordi, your solution is to call Aplle
It is not necessary to insult, so I edit the comment
regards
I get an option to "add recovery mail" I choose the option and nothing happens.
Hello, I forgot the security questions and the option to reset them does not appear, what do I do? I also lost the password of the recovery email
The only thing I can think of is that you call Apple since without the recovery email it will be difficult.
regards
When resetting the questions, I get that they do not have enough information to be able to reset them, why is that? and thanks for your time, greetings.
Good morning I write from Ecuador I need to know if you can help me. I have an iPhone 6 with an icloud of mine but one day when it asked me for the password I put it about three times and it did not catch me because the Wi-Fi signal was disconnected and it blocked me for security I can no longer enter with my password and I go to the security questions but I don't remember exactly and I don't know what I can do. In addition, the email for that account is old and was blocked for security reasons and I was never re-established.