Apple has acknowledged a hardware issue in the 2017 13-inch MacBook Pros without Touch Bar, that is, those that have function keys in the traditional way. The statement is sent by Apple to the Apple Store and the set of authorized technical services. These centers have known about it since last week.
Not all models are affected. The problem is caused by an SSD or motherboard failure. When this occurs, both must be replaced simultaneously. The reason for the failures and what percentage of MacBook Pro is affected is unknown.
The document comments the following:
Apple has identified certain drives specific to MacBook Pro (13-inch, 2017, dual Thunderbolt 3 ports) that require that the solid-state drives and the main motherboard need to be replaced when either of them has a general failure.
Apple adds that this failure is not affecting any other Mac on the market, whether or not it is MacBook Pro, or contains a touch bar. It only affects those described above.
Apple would have authorized free repairs for this issue, as long as the computer is covered by warranty or an extended Apple Care + plan., as long as it is not affected by liquids or accidental damage. If not, you can request a quote from the company. Repair time ranges from 5 to 7 days.
If you think your MacBook Pro is affected, you can request service from Apple directly on the web. the space of Apple support allows us to initiate a repair following the route we describe: Mac- Hardware Problems, and choose a way to contact Apple, which we can choose between: call technical support, Schedule a call, call Technical Support later or take it to repair , among other.
This could be the reason why about a month ago, the estimated shipping time for this equipment was extended without just cause.
Well, it seems to me FATAL that Apple recognizing that the failure is due to hardware, they don't cover it out of warranty. They should do it anyway, due to being a self-acknowledged failure of a particular model. Every day more disappointed with this brand ...