Apple starts a substitution program for the plug adapter

Jordi Giménez

2 minutes

plug-replacement-apple

It does not usually happen often, but when an official Apple product or accessory has a problem, the replacement program is activated, at no cost to the affected customer and almost immediately. This is the case of power adapter carried by Macs and iPads in Spain.

After the jump, we leave the full statement from Apple in which you can read the steps to follow to identify whether or not we are among the affected users, in addition to providing us with the necessary data to take part in this replacement program.

This is the statement we found on the Apple website:

Apple has determined that on very rare occasions, Apple's two-prong AC plug adapters designed for continental Europe, Australia, New Zealand, Korea, Argentina, and Brazil could break and pose a risk of electric shock if touched.

These plug adapters were provided between 2003 and 2015 with Mac computers and some iOS devices, as well as in the Apple Travel Adapter Kit. Apple's highest priority is always customer safety, which is why we have decided to change the affected adapters for a new and redesigned adapter for free. We recommend that customers replace all affected parts by following the process outlined below.

Note: This program does not affect other plug adapters, such as the United States, United Kingdom, China and Japan, or Apple USB power adapters.

How to identify your plug adapter

Please Compare Your Adapter With The Following Pictures. An affected AC plug adapter has 4 or 5 characters, or no characters, in the internal slot through which it connects to an Apple power adapter. Redesigned adapters have a three-letter regional code in the slot (EUR, KOR, AUS, ARG, or BRA).

Change process

Choose one of the options below. We will have to verify the serial number of your Mac, iPad, iPhone or iPod as part of the exchange process, so we ask you to locate it before starting the process.


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  1.   ferfol said
    ago 8 years

    and where is the process of change?

    Reply to ferfol
    1.    Rafa said
      ago 8 years

      http://www.apple.com/es/support/ac-wallplug-adapter/

      Although they comment that the page is not very reliable when putting your serial number. Sometimes it gives false positives and vice versa. Or so some say.

      Reply to Rafa
    2.    Miguel said
      ago 8 years

      Safari gave me problems with the serial number, but with chrome I didn't have any problems.

      Reply to Miguel