In recent days, we have seen a greater predisposition on the part of Apple to contact its users through Social Networks. Last week we published the post Apple's AppStoreES is now officially up on Twitter and a few days ago the Apple Support version was rolled out via Twitter.
One of the main virtues of the apple brand is the After-sales service. All the Apple Store physical, are an example of this, where they will try to give you a solution in a single visit, as well as accompany it with always practical advice.
However, if you don't have the facility to access an Apple Store, or you simply prefer a quick, professional service without getting up from your chair, you can count on Apple's Web Support. So far the Apple support For Software and Hardware it can be done with a call, by Chat or request an appointment if you think it needs a repair. In the call option, it is possible to make the consultation immediately or to schedule a call for a specific time. On the other hand, the Chat option connects you in writing to an operator who will propose a solution in a few minutes. For these services, Apple requests to have contracted a service AppleCare or request an Exception, if you consider that Apple should study your case.
In any case, today We present the provision of this service via Twitter in the account @AppleSupport . I recommend your follow-up, because in The account offers the typical advice that the company regularly teaches us by different means. Although the most relevant is the possibility of writing, preferably a Direct Message, to ask about the incident or problem that has arisen in our teams. I am very in favor of this type of services, because you do not have to dive through the companies' website to find the section to ask, consult or claim for any equipment or service. Also with the agility and speed of a Chat.
The negative part comes when we do not master written English, because at the moment it is only in English.
