All those users who were waiting for a new MacBook Air, iPad Pro or Mac mini and their orders were not sent just before launching the new equipment will see how the company sends them an email in which it explains that they will change their product for one of the newly introduced this week free of charge whenever they want.
This is something that Apple usually does in these cases and although it is true that the email may not reach you, if you show that you placed the order during the same day or days before Upon presentation of the new equipment, it is more than possible that the company will replace it without any problem.
Contact Apple if this is your case
This is not the first time that it has happened and it is that with these presentations on the web or even with the keynote themselves programmed to present new products, many users already have their orders made previously and are not aware of how logical that new equipment will be launched. the ones they have bought. That is why the firm sets a period of time so that you can return the product which is 15 days and even in many cases what is happening now happens directly, that They are in charge of sending you the new model.
At the moment Apple stores all over the world except China are closed, so you can contact them directly from the web support.apple.com o by calling the toll-free number 900 812 703. Right now Apple is waiting to open its stores like the rest of the users
