Apple is sued for exchanging damaged products for reconditioned with AppleCare

Class action lawsuit against Apple for the substitutions

This week Apple received a class action lawsuit in California related to substitutions faulty devices. Covered under the AppleCare + plan, products were replaced with refurbished when they needed to be replaced with new ones.

The claim is based on the specific clause of AppleCare + which indicates that the devices replaced in the program are «equivalent to new products in operation and reliability ”.

The plaintiffs' attorneys state that the reconditioned products are "second hand units that have been modified to look like new ”and therefore cannot be considered equivalent to brand new units in durability and performance.

The resolution of the claim will depend on the definition of "reconditioned" and how "equivalence to new products in function and reliability" is interpreted.

Refurbished components of the AppleCare plan

AppleCare + it was offered as an extension to the AppleCare warranty program. For an additional $ 99, the AppleCare + program covers some careless induced damage of users up to two years after purchasing the device. AppleCare + must be purchased within 60 days of purchase.

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While some essential components, such as displays, cannot be reused, Apple's repair and replacement services require that components replaced are sent to a repair center for be evaluated and, if possible, returned to service for reuse them in other repairs.

Some Apple Stores have a repair service and all offer AppleCare warranties. In cases of breakdown, the customer can choose the basic repair service in the same store -which takes between 1 and 4 days-, the external repair at the Apple device repair center -with a wait of up to 10 days- or a immediate replacement in the shop.

Apple Insider was able to contact a genius from an Apple Store local to confirm information about these products. Users backed up to iCloud or iTunes generally opt for change your faulty device on the spot, knowing that the replacement device will be "reconditioned and equivalent to a new one."

Plaintiffs are seeking a customer-friendly resolution who want to abide by the AppleCare + substitution clause. Thus, Apple should replace the devices for new ones and not for the reconditioned ones, or offer full refund of the price of the faulty device.


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