First of all we have to be calm and look at all the options we have available to solve the problem. We are clear about being calm that it is somewhat complicated if we are facing a situation like this, but it is the best medicine in these situations since our problem may be solved in a simple way and even if it is not the case and our Mac is useless it does not take us away you're welcome to be stressed at that moment.
My Mac won't start, now what do I do? It is one of the things that can happen to anyone and the moment we press the start button of our Mac and we see that it does not start with that characteristic sound (in the case of having the new MacBook Pro 2016 there is no sound) along with the apple logo, you have to breathe and repeat again the process of pressing the button and waiting, if this does not work you have to see what the problem is.
Sound is heard but does not activate screen
Sometimes the Mac does boot up, the startup sound is heard, but the screen may go black. This is not exactly the same problem that we can have if our Mac does not start, but we leave it here to add more options to this possible problem. The first thing is to try to restart the computer again, connect the power cable and restart again. If this doesn't work we can try pressing Cmd + Alt + P + R at the moment of starting the computer with the charger disconnected.
With this what we do is solve a possible problem with the RAM and our Mac will restart without major problems. In the case that it does not work, it is best to call the SAT directly to try to solve the problem.
Mac definitely won't boot
This is one of the possible problems that some users have and that they often ask us what they can do with a Mac that does not work when pressing the start button. In this case, as with the black screen, we have to be calm, make sure that the Mac is connected to the power cable for about 10 minutes and try turning on the computer a couple of times before doing anything by pressing the start button. If this does not work we can reset the power controller of the system and this seems complicated but it is not. The steps to follow are those depending on the type of Mac we have:
- MacBook models (without removable battery): With the MagSafe cable connected and the equipment turned off, we will hold down the Shift + Ctrl + Alt + Power Button keys, at the moment we will release all of them and press Power again.
- MacBook models (with removable battery): Turn off the equipment and unplug the MagSafe, then remove the battery and hold down the Power button for at least 5 seconds and put the battery back. With this, the process will have been completed.
- IMac, Mac mini models: Shut down your Mac and unplug the power cord for at least 15 seconds, then plug the cord back in and wait 5 more seconds to turn the computer back on
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It is evident that if the machine has a problem with the battery or we have a UPS connected to protect our equipment from power surges, drops or even power outages, it will be time to check that it works correctly. In some cases, even a change of location or plug of our equipment can be the cause of the problem that no current reaches our equipment (Mac desktop) and this obviously means that it does not turn on, but in most cases there is a solution without having to go through the technical service. Nor is it a plan to make inventions so nothing to remove the battery or open the Mac to see inside ...
If we have carried out all the steps and our Mac still does not start, what we have to do is call Apple directly and ask for a first assessment even though we do not have a guarantee, on many occasions we think that SATs from outside Apple are cheaper and not It is thus, first although we are without guarantee in the equipment it is better to ask the opinion of Apple. If we don't have a store close to home, this option is complicated in some way, but we can always call before or use the online chat on the Apple website to see possible solutions to the problem.