A recent Consumer Reports survey (a very prestigious website in terms of tests and results of different types of consumer goods), affirms that Apple MacBooks continue to be leaders in terms of reliability and customer satisfaction.
This survey was based on the opinion of 58.000 subscribers to this website who bought a laptop between 2010 and 2015. In the end, the survey data showed that almost 20% of these subscribers suffered some kind of mishap on their laptops within the first three years purchase, with the MacBook being the notebook with a noticeably lower failure rate compared to Windows-based ones with brands like Acer, Lenovo, Samsung and other manufacturers.
For example, the MacBook Air had only a 7% failure rate, while the MacBook Pro was slightly higher with 9%, being in both cases less than 10%. This figure was outperformed by the other manufacturers, being the closest Samsung, with a failure rate of 16% followed by Acer, Lenovo, Toshiba, HP, Dell and Asus, all of them around 18% or 19%.
Windows laptop users claimed to use their equipment an average of 20 hours a week, while Apple computer users did it an average of 23 hours a week, 15% more but with fewer failures.
Windows-based laptops most reliable survey it was the Gateway brand NV (13%) and LT (14%) laptop series followed by Samsung with its ATIV Book (14%), the Lenovo ThinkPad (15%) and the Dell XPS line (15%) . On the other hand, HP's premium ENVYs had their failure rate up to 20%, while Lenovo's Y series had the highest failure rate at 23%.
It should also be noted that when MacBooks break down they are however, the most expensive to repair, so the purchase of AppleCare is highly recommended.
In terms of satisfaction the client's, 71% of MacBook owners they were completely satisfied with the reliability of the system compared to only 38% of Windows laptop owners.