And it is that we have been with the new version of macOS for some time and there are several users who complain that their Macs do not close in macOS Catalina. By this we mean that some users see that when they turn off their Mac with the new OS macOS Catalina, it restarts itself and adds a bug report to send to Apple.
It is not a general problem but it is true that it happens to a lot of people and the solution is sometimes more complicated than it seems since some of these users have carried out a clean installation of the system, so it is not a bug that carry over from previous or similar versions. In any case, we will show you some tricks so that you can try to solve the problem.
Let's start with something basic and that can work in your case if the Mac restarts or does not turn off due to any problem. The first step is to see if we have external drives or any other device connected to the computer. These may always be on our Mac, but with the arrival of macOS Catalina they could conflict for some reason so the first thing we are going to try for a while is to leave the Mac without any external connection.
Now it's a matter of going discarding connected components And if we see that it does not fail with this disconnection process, what we have to do is connect these disks or devices one by one until we find the one that causes the failure. Once detected, look for a solution with the manufacturer itself or simply look for drivers or similar that may be compatible with Catalina.
An unsupported plugin could also be the cause. We do not see clearly Apple's limitation with plugins and it is true that only the ones we have in the Mac app store can be installed, but it can be another cause of this failure, so check installed plugins or delete them to rule out options.
Use First Help in Disk Utility. This can be another of the measures to take in these cases and it is that the disk we have on the Mac may have a problem and with this option available for some time we can solve it. This could also be one of the first things to do before anything else.
Finally remember that the "programs downloaded from the net" They can be the cause of problems of this type, so it is possible that one of these programs is the cause of the failure. So the advice in this regard is that you leave this type of program aside and if a software is very necessary for you and you already tried it on the Mac, buy it.
This failure is more common than we think although it is not something extended to all users who have updated their equipment. It is also possible that in the following system updates the problem disappears but usually it is something related to the Mac itself so you have to find solutions for it. Have you run into this problem when installing macOS Catalina? Tell us about your experience in the comments.
Goodnight,
Indeed, the same thing happens to me, under the cover of my laptop or I put it to rest and when I want to open the cover, the little sign that has been restarted pops up.
Say that I only have Office 365 for professionals and original.
I have tried a thousand things and it keeps happening to me, until I format the disk from 0.
We will hope that Apple will come up with a solution to this nuisance.
regards
In my case, a few days after updating the operating system with Catalina, Safari cannot read the servers of any web page.
Good afternoon, exactly that happens to me. When it is ordered to turn off, it does not turn off, it spends a few minutes without doing anything and then a message appears in many languages saying that it is going to restart. When it restarts it is possible to turn it off. I formatted the computer, but I did it wrong as I didn't delete the data disk, I just erased it, and I couldn't erase the other disk. Today I have reformatted it doing it right, deleting the data disk and erasing the other disk. I still cannot provide experience of what the computer is going to do. In any case, if the cause is a program that you use or the Time Machine hard disk, it is not a solution to stop using them if they are needed. I suspect that it could be the fault of Microsoft Office, and that I have it updated to 365. I will stop using it for a couple or three days and if it turns out that the computer shuts down, my suspicions would be well founded.
Sometimes my iMac when idle, comes out of it ...
Your suspicion makes sense ... the same thing happens to me since I installed office 365, from what I see when there is no open office software and it shuts down there is no problem, but if you have exel or word open it gives the error and it does not turn off and it happens everything you comment.
Indeed, I have an imac and since I update Catalina, when I turn it off it restarts and I have to turn it off again and so on if it turns off, and when I turn it on again it gives the message that the imac did not turn off correctly. It may be because I have adobe CC 2014 and now I can't use it anymore.
None of the strategies have served me -The problem persists. I think it will be Catalina's problem. With the latest version I get worse. Should Apple take action on the matter. What are the error notifications for?
Hello, I have Mojave and when I close the lid my Mac does not turn off I even disarmed it and nothing helps please: C
It happens to me exactly the same
I think that updating Catalina has been giving the problem to turn it off my Mac Mini, in fact it does not turn off, I reinstalled the IOS from scratch and the problem continues, I also reinstalled the office programs, not if that is what is generating the trouble.
Anyway, I hope there is a quick solution to that.
Good afternoon ... I updated Catalina and, indeed, the problem was that when I restarted or turned off the iMac, only the wallpaper remained static without turning off completely. I had external speakers connected and I tried to turn on the computer without being connected and turning on the iMac was faster, turning it off no longer presented any problem ...
The same thing happened to me as Eduardo but with an external ssd connected. So thanks.
Now, what is not solved in Catalina or with the updates are the Finder crashes. As much as one can restart it or delete the .plist file, it is an unbearable thing.
I have the same problem, but the difference is that I do not have anything connected to the imac (only the keyboard and apple's own time that go through bluetooth) and when I turn off the wallpaper hangs and it does not turn off, I have to close always forcing the button.
Do you know of any more solutions ??? I'm afraid of messing up the imac with so many forced shutdowns
Since I have installed Catalina my MAC does not turn off. I have to force the exit of all the applications that I have used to be able to do it. An application that is always open and I think it has something to do with it is ColorSync Utility. I don't know what it's for.
How to solve this problem?
Is it necessary to update each operating system that MAC releases?
Thank you. Running the first aid was enough for the bug to be corrected.
Since I installed the Catalina OS from scratch my Imac does not turn off, I have to turn it off with the power button.
It does not turn off from a week to now, I have to force it off. has catalina