Apple launched this very weekend a small and effective tutorial for all those users who have had a problem with the installation of the new macOS Big Sur operating system. Apparently a series of users contacted Apple's technical service to try to solve a system crash just when trying to restore and reinstall macOS.
The system installation failure shows an error saying: «An error occurred while preparing for the update. Could not customize software update. Try again»The reports were made from users who tried to reinstall the system from scratch with the new computers that mount the M1 processor.
Specific to Mac users with M1 processor
There is no need to be alarmed and this problem was not affecting all Apple users, only those who carried out a clean installation on new computers with the M1 processor and it seems that these When restoring from scratch they were unable to install macOS 11.0.1 Big Sur version from macOS Recovery.
The solution to this problem is to create an installer with another computer using a USB or external disk or through the Terminal with a somewhat more complicated but just as effective process to solve the problem. Logically the last resort is to contact an Apple Genius to solve the problem. Personally, I do not usually perform "clean" installation on the equipment if there is no jump version important but it seems that there are users who do and in this sense they have run into a problem that on the other hand Apple is already solving with this tutorial.
Are you one of those who already have one of these powerful Macs with an M1 processor? Did you install the new version of macOS Big Sur 11.0.1 from scratch on your Mac with M1? If the answer is yes, tell us about your experience and whether or not you have had problems with them.