Kamar dukkan kamfanoni, Apple ya haɓaka cikin kasuwancin sa da fasahohin sabis na abokin ciniki amma koyaushe tare da bayyananniyar falsafar bayar da magani sama da matsakaicin da ke sa ka banbanta kanka da saura a cikin bayan-cinikin ka. Dangane da wannan jigon, hanyar da ake ba da alƙawari a cikin Apple Store an sake dubawa don haɓaka ƙwarewar mai amfani gwargwadon iko.
Har yanzu tsarin yana aiki neman alƙawari a Genius Bar ta hanyar shafin tallafi na Apple, ta waya ko kai tsaye a Apple Store kanta, a ɗayan kwamfutocin. Ta wannan hanyar, da zarar an yi alƙawarin da ya gabata, ya isa zuwa Apple Store, yi magana da «mai shirya alƙawari» don bincika alƙawarin kuma jira wani lokaci don yin tambayar ga Genius da ke kan aiki, yanzu wannan tsarin zai canza a sashi.
Babban Mataimakin Shugaban Retail, Angela Ahrendts ne ya inganta wannan sabon tsarin na soyayyar, kuma ya nisanta da tsarin soyayya na gargajiya. Maimakon haka, abokin ciniki ya bayyana matsalar ga ma'aikacin Apple Store, wanda ya gabatar da batun cikin aikace-aikacen iPad, ta amfani da algorithm na musamman, aikace-aikacen yana bawa abokin ciniki lokacin jira dangane da fifikon maudu'i.
Don zama mafi fahimta, idan abokin ciniki ya zo tare da matsala tare da allo na MacBook Pro, za su sami dogon lokaci fiye da wani wanda kawai yake da shakku game da saitunan asusun iCloud.
Abokin ciniki da ake magana zai ba da lambar waya Wanne Apple zai yi amfani da shi don aika saƙonnin rubutu guda uku tare da ɗaukakawa akan lokacin hutu:
- SMS na farko zai tabbatar da buƙatar farko a cikin Genius Bar kuma yana nuna lokacin jira.
- SMS na biyu zai sanar da mu cewa dole ne mu koma Apple Store tunda alƙawarin yana gab da faruwa.
- SMS na uku zai sanar da abokin ciniki cewa Genius a shirye yake ya taimake shi da kuma kusan wurin da zai kasance a cikin shagon.
A yanzu bari mu tuna cewa shirin gwaji ne kawai za'a aiwatar dashi har zuwa 9 ga Maris a wasu Shagunan Apple a AmurkaSabili da haka, idan ra'ayoyin suna da kyau kuma hakan yana nufin kyakkyawan tsarin kula da alƙawura, da alama zai bazu zuwa duk sauran yankuna na duniya inda Apple ke da kasancewa.