Last November our colleague Pedro Rodas updated us on the operation of the AppleCare for Business that the Cupertino company updated on its website. Apple clearly offers us an explanation of the services offered when hiring AppleCare for both companies and individuals and this time we will see in detail what the user who hires this product covers.
It is only necessary to look at the moment of browsing the Apple website to find the coverage of this product that so much controversy raised in the past (even with demands) and that currently seems clearer. It is clear that very occasionally a problem may arise, but nowadays it no longer raises so much controversy and doubts among users.
Apple clearly explains what is covered by AppleCare and the warranty in Spain:
The benefits of the AppleCare Protection Plan are in addition to the consumer's right to obtain the repair or replacement at no cost, by the seller, of the products that do not comply with the sales contract during the 2 years following their delivery in accordance with the Law General for the Defense of Consumers and Users.
According to the Spanish General Law for the Defense of Consumers and Users, consumers have, among others, the right to obtain from the seller the free repair or replacement of products that manifest a lack of conformity with the contract of sale during two years after delivery. In addition, the consumer can go against the manufacturer when it is impossible or is an excessive burden to claim directly from the seller. By purchasing the AppleCare Protection Plan for your Mac or Apple monitor, you will enjoy up to three years of telephone technical assistance and additional repairs.
In addition, Apple makes a file available to the user in PDF in which the rights and duties of the company and also of the consumer are explained in detail when buying a company product in Spain. It should be noted that the guarantee of a product changes depending on the country in which we make the purchase, so it is important to be sure that if a problem arises that the guarantee covers we have the possibility to take it where we buy it.
This tells us very clearly what is covered by hiring AppleCare for our Mac and the own guarantee that we have by law .. In addition, on the web we will find answers to all the other questions that we may have when contracting this service and what are the coverages that it offers us. If you are interested you can access more information from right here.
Do you have an AppleCare Protection Plan on your Mac? Have you had it hired on an Apple device? Tell us about your experience.