Apple is still this year one of the best valued companies in the market by users as well as demonstrated data shared today by the United States Customer Satisfaction Index. In this data we find a report that places Apple's Macs and iPads as the best valued by users.
In this sense, it must be said that Apple loses one point in the global score with respect to that obtained last year, in this case the Cupertino firm obtained an ACSI score of 82, a drop of one point from that obtained in 2019. Apple's satisfaction score was one point higher than that of Samsung which achieved 81, Acer 78, Amazon 78, ASUS 77, Dell 77 and with HP 77.
These scores are global between computers and tablets, as we divide the score into tablets Apple and Samsung tie in this studio. In laptops, both firms are also quite even compared to the rest, but in desktop computers the thing is more fierce. It appears that Apple continues to dominate narrowly in terms of user satisfaction in the United States.
This is nothing more than a study that directly scores on the response to several questions made to some 14.500 customers of this type of products, specifically 14.698 were interviewed. The questions that are asked in this interview deal with the software of the equipment, shopping experience, design of the set, quality of graphics and sound, availability of accessories in stores, applications, system failures or ease of use among others. many.
