With the coronavirus crisis, many companies are "pitching in" to facilitate this necessary break for others. Apple has already taken a few steps to prevent the spread of the coronavirus contagion. One of them, has been to close the stores all over the world, except those in China, which have reopened after a troubled time. Users ask themselves a few questions that must have been answered by the American company. What about the returns period?. If I have a device under repair, will I have it on the stipulated date? These questions and others have been answered.
Apple responds to users' doubts. Especially with regard to the returns of your products
Apple has gathered a good number of responses to the questions that users are asking themselves as a result of the decision to close stores as a result of the global COVID-19 pandemic. Among these questions we find those of those users who have equipment waiting to be repaired or those of those who have acquired one and want to return it.
In this situation, we can go to the frequently asked questions section that Apple has on its website, to clarify any doubts. We already anticipate that if it is either of those two cases that we have mentioned, the american company makes it easy to the users.
If you are waiting for a device repair, Apple will let you know when it's ready for collection. In the same way it will proceed if what you want is to initiate a request to repair. Of course, you must start it from the Web page.
Now, if the situation in which you find yourself is that you are not convinced that you will keep the product you purchased less than 15 days ago, Apple establishes that the return period is suspended until the stores reopen. From that moment a period of up to 14 more days is given.