Getting ahead of other giants such as Microsoft or Google, those of the bitten apple have already activated the power option return, in the App Store, in the iBook Store and in the iTunes Store of the United Kingdom, Italy, Germany, Spain and other European countries such as France.
All users are more than used to the fact that when we buy a certain book, game, music disc or movie in physical format, as long as we follow the conditions of not opening the package where it is stored, we have 14 days from the acquisition to be able to make a return.
Now to be able to comply with the new community regulations in which it is expressly obliged that all products, goods and services purchased in Spain, whether in digital format or not, can be returned within 14 days, Apple has activated it in all its digital stores. However, best of all, these returns are going to be free of questions, with an immediate refund.
Gone are the times when users of computer equipment and the Internet had a certain fear of buying digital products and it is that little by little, With the evolution of technological products there is no other choice but to catch up and change the mentality.
Apple already had available to users the possibility of returning a certain digital product if it did not meet what its description said, for example this being the case of applications that having a cost then did not do what the developer specified. In these cases, it was enough to fill out a web form and in a few days Apple would answer you, yes, according to those from Cupertino You could only use this option ONCE.
Now the process is normalized and takes the form that it should have had from the beginning. According to Terms and conditions page of the three Apple stores:
Right of cancellation: If you choose to cancel your order, you can do so within 14 days of receipt for no reason, except for iTunes Gifts, which cannot be refunded after the code has been redeemed.
To cancel your order, you must inform us of your decision. To ensure immediate processing, we recommend that you use Report a Problem to cancel all items except iTunes Match, except if purchased from a third party or already redeemed, iTunes Gifts, and Monthly Allowances, which may canceled by contacting iTunes Support. You also have the right to inform us using the model cancellation form below or with any other clear statement. If you use Report a Problem, we will send you an acknowledgment of your cancellation without delay.
To meet the cancellation deadline, you must submit your cancellation notice before the 14-day period is exceeded.
Effects of cancellation: We will refund you within 14 days of receiving your cancellation notice. We will use the same form of payment used for the transaction; no fee will be charged for the refund.
Exception to the right of cancellation: You cannot cancel your order for the provision of digital content if delivery has started after your order and acknowledgment of the loss of your right to cancel.
Cancellation form model:
- To iTunes S.à rl, 31-33, Sainte Zithe street, L-2763 Luxembourg:
- I hereby notify that I am withdrawing from my contract regarding the following elements: [INSERT ORDER IDENTIFIER, ITEM, ARTIST AND TYPE]
- Requested on [INSERT DATE] / received on [INSERT DATE]
- Name of the consumer
- Consumer address
- Date
The prices of products offered through the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offer.
If a product is out of stock after a pre-download transaction, your only compensation will be a refund for the amount you have paid for the product. In the event that technical inconveniences or unacceptable delays prevent delivery of your product, your sole and exclusive recourse will be replacement, or refund of the price paid, as determined by Apple.