With the latest version of Apple operating system iOS 7.0.4 some users have suffered from various problems updating your devices, more specifically your iPhone. The models that have presented these problems have been iPhone 5 and 5S.
Well with this latest update some problems have arisen. The surprise has come when when updating the iPhone the screen has gone black and you have not followed the normal steps when the software is updated. After it has been a while like this, the iTunes icon with cable, indicating that it should be connected to computer.
When I connected iPhone to iTunes a window has appeared informing that the iPhone was to be restored. There, all the alarms went off asking me what had happened. I gave him to accept and he has been a few hours downloading the update. From time to time I got the message that it had to be restored and hit update.
With this scenario, I decided to search for information to see if I was doing the right thing. I entered the part of Apple support and I realized that I wasn't the only one this was happening to. I discovered that the same thing was happening to many other users and that it only gave this error when updating the software using WiFi and not through iTunes.
The only solution so far is to connect iPhone to iTunes and let it restore, with the consequence that if a backup has not been made, a lot of information is lost.
Luckily I had a backup made the previous month and thanks to the fact that I have the photos and many other apps connected to iCloud, the recent information that I had lost I was able to recover it through iCloud.
In any case, if this has happened to you we want to know your experiences with the restoration of the iPhone And if the problem has not yet been solved, I leave you two pages of Apple support where they help you to solve the mishaps derived from the updates and the system restoration.
iOS: Troubleshoot update and restore issues
iTunes: Specific update and restore error messages and advanced troubleshooting
The same thing happened to me with iPhone 4.
I have dedicated the day to solving the problem, since I have had to update all the apps and I have run out of WhatsApp all morning with the consequent disorder.
It is hard to believe that Apple can fail of this caliber.
I am beginning to distrust Apple.
Jesus
Hello friends, can someone support me !! I gave it to update ios 7.0.4 on my iPhone 4 but it was updating with the cable connected to the pc with the iTunes, but when linking with the iPhone it took longer when it was at 100%, by mistake I disconnected the cable and a Black screen as it appears above with the itunes symbol and the cable's call sign, when doing so it asks me to restore, the problem is that it does not save a current backup, how can I do it so that the update is finished? helps as i have a lot of unsupported data and photos
USE TINYUMBRELLA TO REMOVE IT FROM RECOVERY MODE
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It will be that tinyumbrella will work on my iphone 5. xq I tried to update the software but when I reached 99% I threw an error and it remained as in the image above ..
It happens to me with facebook notifications do not appear on the screen of my iphone 4, nor do they have sound, my question is what happens if I have a copy of 6.1.3 on itunes, what would happen if I restore that copy? Do I go back to 6.1.3 or am I still in 7.0.4? Thank you
The same thing has happened to me with my IPhone 4, when I connect to iTunes it tells me that it cannot find the device and I must restore it from the factory, I don't want to lose information and I prefer to leave it like that until I see if I find another solution.
This happened to me when I updated it via wifi with bad luck that I have done everything, I have taken it to many places and nothing, my phone cannot restore the software, it says unknown error 1 via iTunes. Yan I don't know what to do: '(a person told me that it may be the plate that is damaged.
OMG! I'm crying ... I've been waiting for hours it's too slow and I can't save my information! the worst thing that could happen to me with apple
My iphone 5 ran out of menu, I only get the background screen with an image but all the icons are not there, if you can help me I am grateful