Like many Apple devices, Apple TV allows you to select an option so that the TVOS operating system can periodically send Apple TV usage data to the company and thus share bug logs and other information with developers. . The specific option is found within Settings> Privacy> Diagnosis and Use as «Send automatically» in this way the Apple TV will send the diagnosis and use information to Apple, we can even access the records directly from this option.
These data are not used to "steal" personal information but are used with the sole purpose of improving products and Apple services. None of the information collected personally identifies users, although if you are concerned about your privacy, it is likely that you have already deactivated this function.
There are cases where Apple might ask you to submit these log files manually, for example when using hidden remote diagnostic function of the Apple TV to help a manager solve any problem that may arise and you have already notified technical support.
Fortunately, tvOS has a secret shortcut via the Siri Remote to override privacy settings and manually send error logs and diagnostic data directly to Apple.
To carry out this task is very simple, you just have to press and hold the volume button up and Home on the Siri Remote for a few seconds. A notification should appear in the upper right corner of the screen to report that the tvOS error logs have just been sent to Apple.
As you can see it is a very useful shortcut in certain circumstances This will prevent us from modifying our privacy settings, but will allow us to help the technician or advisor determine our problem at a specific time.